Services

Typical assignments undertaken by our management consultants include:

Process and performance improvement	Sales and operations planning Warehousing and distribution Inventory Cost reduction Lean and systems thinking Customer service Service reviews
People and organisational development	Strategic and service reviews Business case development and delivery Information management Leadership coaching
Procurement	Procurement best practice Global sourcing Shared services implementation Public sector procurement transformation
Programme and project management	Programme management of major change programmes involving technological and people performance improvements Project management for IT/IS systems implementation in both the private sector and the public sector Alignment of project teams around project goals and implementation programmes

Programme / Project management  

Our consultants all have senior operational backgrounds. We know that sound programme / project management is crucial if organisations are to achieve successful outcomes.
Programme management
Programme management requires the management of groups of projects. It is about structuring and controlling those projects so that they deliver collectively. .
Our consultant team have the breadth and depth of experience to understand a ‘whole organisation’ approach, balancing business and system needs as well as the challenges faced by individuals. We have worked on a number of large scale projects involving major process and culture change, e.g. a new e-procurement system for a group of public sector organisations.
Our experience also includes the implementation of new IT / IS programmes, providing support for the robust implementation of the new system and its rollout. We have supported organisations in the procurement of a new IT system from identifying service requirements, through defining technical requirements, bidder selection to full implementation. In doing so we take into account the need for:

• Effective governance, legal compliance and minimisation of risk.
• Recognition of a variety of stakeholders, users and customers of the new system and its associated processes.
• Consistent application of standardised processes.

• Focus on KPIs that measure the things that are important.

Major programmes often involve process redesign and behaviour change on a large scale. This can be hugely challenging but if the right processes are introduced in the right way enormous savings can be made. The key is successful and effective programme and project management.
Project management
We offer two routes to well-managed projects. We can use PRINCE2 qualified consultants or our own project management approach, ProAct©, developed by drawing on the pragmatic experience of our consultants from their management and consulting lives. It is a simple yet effective project management methodology. It uses a lighter touch to cover the principal stages in any project and such critical elements as a sound communications plan. ProAct© can be provided to clients as part of consulting interventions but also a product in its own right.
ProAct© has been successfully used in a variety of environments and can meet the needs of a range of organisational types and sizes. Its lighter touch reduces the administrative burden of projects without sacrificing the rigour of good governance, exacting risk management, clear milestones and SMART objectives. This means our clients get better project outcomes with less administrative hassle.
Whichever route is taken, clients know that projects will be delivered on time, on cost and with the required outcomes. If you want to know more about our project management credentials please contact us now.